Grow your Commercial Service Business With a Digital Wrap
Convert your service activities into online marketing impressions. Give your customers an amazing experience to earn more for your shareholders and grow your business.
Digital Wrap Books
The Digital Wrap: Get out of the Truck and Go Online to Own Your Customers
This book has given me new life and renewed my passion for the customer. I am very excited to implement the things I have learned from “THE DIGITAL WRAP”
Amazon Reviewer
This is a book that I’d recommend to any field-service based business that wants some inspiration and exposure to untapped revenue, and customer retention opportunities.
Amazon Reviewer
This book has changed my thinking from trying to improve the business from the inside out (i.e., from my accounting & dispatching software and hoping that would trickle out toward my customers) to improving it from the outside in — by putting systems in place that make my customers rabid fans, first, and then tie that into my back end office systems.
This was such a dramatic shift in my thinking that it took me a couple of days to really let it sink in and to see the power that it would give me over my competition. Nobody in my industry (in my market) is approaching their technology solutions this way.
Amazon Reviewer
Money for Nothing: How a Digital Wrap Earns More Pay for Less Work
Firetrol Protection Systems, along with our parent company, the Minimax Viking Group, enjoy a reputation for doing things the right way, and our customers trust us with maintaining their critical fire safety equipment at their highest value facilities. Even with our market leading position, however, we discovered that we could not remain competitive in a world being influenced everyday by Amazon and Uber without embracing a better online customer experience. The concepts and strategies in Digital Wrap and Money for Nothing provide us with both the inspiration and the practical
toolkit that we rely upon to sustain and enhance our market leadership.
Richard Felton, Regional Vice President
Firetrol Protection Systems, Inc.
Do we really still wait for the phone to ring and hope that a customer has an imminent HVAC catastrophe on their hands so that we can save the day? Unfortunately, the break/fix model remains the dominant source of service revenue today, but technology is beginning to change that model while simultaneously raising customer expectations for better outcomes. Brandt is committed to this change, and we read the future in the pages of both The Digital Wrap and Money for Nothing. Billy and his team have become a great partner to us in our quest for customer service leadership through technology.
Steve Hayes, Senior Vice President
Brandt Companies
Digital Wrap Conference
The Digital Wrap Conference is held annually for owners and senior leaders in commercial contracting businesses. In two days of presentations, networking, and fun, attendees learn about proven ideas for evolving their customer engagement, sales, and service operations.
Learn more at digitalwrapconference.com.
Digital Wrap Speakers
These speakers are available to speak on the five areas of a digital wrap (product and service innovations, customer connections, maximizing marketing impressions, program sales, and employee development) at conferences and seminars. Here’s a sample of each of them speaking at the 2018 Digital Wrap Conference.
Billy Marshall
Author, ServiceTrade CEO
Topics: Customer engagement, sales, shareholder value
Shawn Mims
Author, ServiceTrade VP of Product
Topics: Customer engagement, marketing in the service cycle
Anna McMahon
ServiceTrade VP of Sales
Topics: Sales, employee recruiting and development
James Jordan
ServiceTrade VP of Customer Success
Topics: Software and technology
We’ll gladly customize a presentation for your audience.
Contact Shelley Bainter at shelley@digitalwrapconference.com.